Shipping & Returns
Grayson Luxury is pleased to offer free shipping on all orders within the continental U.S. Free shipping applies to Curbside Delivery only and excludes any assembly or White Glove services. Please note that the majority of our items ship without a signature requirement and are left up to the discretion of the delivery driver.
Small parcels typically ship within 5-10 business days via UPS, FedEx or USPS. Any larger items generally ship within 2-4 weeks and are delivered to the curb in front of your building or residence with Curbside Delivery. If you anticipate needing assistance with your shipment once it arrives, we recommend arranging for support from family or friends, or upgrading to our White Glove shipping option.
We are happy to offer White Glove services for an additional flat rate of $399. This service may require more shipping time, and is only available in select areas. With White Glove services, the delivery driver will bring the packaged product into your home to the room of your choice, provide up to 30 minutes of unwrapping and standard assembly, and remove any packaging or debris.
Our White Glove shipping does not support any wall mounting, electrical wiring or plumbing services that may be be required, so please make any additional arrangements necessary with the appropriate professionals.
We are unable to ship to P.O. Boxes, so please provide a valid street address. In-stock items purchased as-is from our Caracole and Bernhardt collections ship 2-4 weeks from the date of purchase. Any custom or specialty items are made to order, and are subject to the manufacturer's production times. Please contact us for availability and further information regarding custom-made furnishings at email@example.com.
Additional shipping options are available. Please contact customer service for more information at 310.652.3220.
Grayson Luxury is happy to ship internationally. Please contact us at firstname.lastname@example.org for information regarding international shipping rates and times.
Excluding damaged or incorrect items, Grayson Luxury does not accept returned merchandise. All sales are final, so please make your selections wisely. If you received an incorrect item, an item with a manufacturing defect or an item damaged in transit, please contact customer care at email@example.com.
For curbside deliveries, please be sure to carefully inspect all packages promptly upon arrival. If boxes show any signs of exterior damages or breakage, this must be photographed and noted on the carrier's delivery receipt. Any and all defective products or other concerns must be put in writing on the delivery papers prior to signing. It is the obligation of the customer to inform Grayson Luxury within 24 hours of the delivery of any damages relating to the delivery.
If the contents of a shipment are damaged, please photograph the damage and refuse the delivery. The driver will take the damaged items back to their warehouse.
For white glove deliveries, be sure to carefully inspect all items being delivered and assembled. If the items show any signs of damage or breakage, or are damaged during assembly, please photograph the damage and refuse delivery. The driver will take the damaged items back to their warehouse. Any and all defective products or other concerns must be put in writing on the delivery papers prior to signing. It is the obligation of the customer to inform Grayson Luxury within 24 hours of the delivery of any damages relating to the delivery.
If you have received a damaged shipment, please contact us at firstname.lastname@example.org or fill out our claims form with as much detail as possible to ensure prompt resolution. Any damaged items that have been received but not noted on the bill of lading and submitted to our claims team within 24 hours are no longer the obligation or responsibility of Grayson Luxury.